MADRIX Forum • Please install the MADRIX Software again. Windows 11 ARM
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Please install the MADRIX Software again. Windows 11 ARM

Posted: Tue Mar 29, 2022 2:51 pm
by pixoutserver
Hi,

I have found a similar topic and I have the same issue but on a different OS (Windows 11. ARM64 version. I didn't try on another Windows 11. X86 for example so probably this is only ARM issue)
https://www.madrix.com/support/forum/topic/2392

The error "Please install the MADRIX Software again" happens right after the software starts.
1. Documents/MADRIX5 folder does not exist
2. One Madrix process in task manager
3. In Windows log found error due to installation of Code Meter white cryption drivers
4. No C:\Windows\SysNative\drivers\ folder exist

Images attached, MADRIX 5.4g

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Re: Please install the MADRIX Software again. Windows 11 ARM

Posted: Wed Mar 30, 2022 12:50 pm
by Schulze
Hi pixoutserver,

Sorry, but it is not possible to run MADRIX 5 on Windows 11 ARM64. This operating system is not supported.
Please use Windows 10 (64 bit) as stated in the system requirements of MADRIX 5.

Thank you!

Re: Please install the MADRIX Software again. Windows 11 ARM

Posted: Wed Mar 30, 2022 2:19 pm
by pixoutserver
Ok, Thanks