LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)
Moderator: MADRIX Team
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hakan.koc.jtk
- Posts: 2
- Joined: Thu Feb 11, 2021 5:17 pm
LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)
Hi
LUNA16 + MADRIX 5 (Basic Licence)
No Signal Output at DMX Outputs 9-16; where Outputs 1-8 work fine (both tested with USB & Art-Net,Ethernet
All outputs ON (1-16); tested also with DMX In ON or OFF
Tested with default MADRIX Setup or custom patching setup
DMX Watcher shows DMX Out as per the program, yet no physical output signal at the Luna16 Outputs 9-16
DMX signal is tested with Swisson XMT-350
Looking forward to receiving your support
LUNA16 + MADRIX 5 (Basic Licence)
No Signal Output at DMX Outputs 9-16; where Outputs 1-8 work fine (both tested with USB & Art-Net,Ethernet
All outputs ON (1-16); tested also with DMX In ON or OFF
Tested with default MADRIX Setup or custom patching setup
DMX Watcher shows DMX Out as per the program, yet no physical output signal at the Luna16 Outputs 9-16
DMX signal is tested with Swisson XMT-350
Looking forward to receiving your support
Re: LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)
This issue report was also send via e-mail.
It was a hardware issue especially in this LUNA 16.
The issue has been already solved.
It was a hardware issue especially in this LUNA 16.
The issue has been already solved.
Re: LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)
Hi richardshodges,
In such cases the device needs to be sent back to us alongside with an filled-out RMA document. The device will be then repaired in-house. If you open or manipulate the device yourself, you will loose warranty. Just contact us if you are facing hardware issues!
Thank you.
In such cases the device needs to be sent back to us alongside with an filled-out RMA document. The device will be then repaired in-house. If you open or manipulate the device yourself, you will loose warranty. Just contact us if you are facing hardware issues!
Thank you.