First 4 lrds not working

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stemper42
Posts: 11
Joined: Sun May 26, 2013 8:47 pm

First 4 lrds not working

Post by stemper42 »

Hello, i have strange bug.
First 4 leds not working. They works perfect with fader tool, but doesn't work with effects. Another 2044 leds work great. And as i see a have this problem with different setups.
Guertler
Support
Support
Posts: 908
Joined: Tue Feb 04, 2014 10:47 am

Re: First 4 lrds not working

Post by Guertler »

Hello stemper42,

It seems the MADRIX "DMX Fader Tool" is still active. Please make sure that all channels which you want to control with "MADRIX Effects" are "Off" (On is disabled) in the "DMX Fader Tool".
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Please Note: The "DMX Fader Tool" works in LTP Mode in MADRIX and it is always the last one to send DMX data.
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I am looking forward to hearing from you!

Thank you.
stemper42
Posts: 11
Joined: Sun May 26, 2013 8:47 pm

Re: First 4 lrds not working

Post by stemper42 »

It's not active, i checked it.

It's happen from time to time. On different setups.

I will record video ;)
Guertler
Support
Support
Posts: 908
Joined: Tue Feb 04, 2014 10:47 am

Re: First 4 lrds not working

Post by Guertler »

Hello stemper42,

It can happened on several reasons.
Please send us the "Setup" and the "Logfile" to info[at]madrix[dot]com. So we can check the problem exactly.
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In MADRIX, go to "Tools > Logfile > Save To File..." and enter a name for the Logfile.
To save the Setup go to "File > Save Setup as..." and enter a name.
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Thank you.
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